Originally from Dispute Resolution Journal

This article examines the extent to which grievance mediation represents a viable alternative to grievance arbitration in a telecommunications firm characterized by a stable bargaining relationship and managers who are satisfied with the operation of the current grievance arbitration procedure.

Results showed that grievance mediation represented a satisfactory grievance resolution alternative to arbitration. The time and cost savings of grievance mediation combined with its acceptance by managers in this study serve as support for more widespread use of grievance mediation in the future.