Originally from Dispute Resolution Journal

The workplace involves a web of relationships, including union and management, employee and supervisor, coworker and coworker, and supervisor and higher-level management. These relationships may influence a witness' view of events and his or her willingness to testify in arbitration.

This article discusses arbitral response to issues involving the parties' obligation or right to call witnesses from the other side's ranks, witnesses with a stake in the proceedings, and informers or agents who would prefer to remain anonymous. The topic of arbitrators' evaluation of credibility is also explored.